Australia’s leading consumer law firm, Slater and Gordon (ASX: SGH) sought to challenge the industry’s status quo by offering clients an entirely new experience for booking an appointment with a lawyer.
Slater and Gordon wanted to create a brand new experience for clients, allowing them to book appointments directly with a Lawyer via their website.
The challenge was to create a seamless experience between their existing website and internal Salesforce org.
Utilising custom Lightning components Argo Logic created a customer Triage tool inside Salesforce that is surfaced on the Slater & Gordon website. Users answer a set of questions to qualify their claim. Successful clients are matched with lawyers based on needs and location and can book directly with a lawyer of their choice in real-time. Lawyers are matched according to claim requirements with their availability displayed in real-time.