JLR mandated the adoption of a federated Salesforce solution to manage the complex scenarios such as corporate and fleet ownership of vehicles, or purchases of vehicles from one dealership and a post-sale/service relationship with a different dealer. JLR requirement involved integrations with over 20 external systems, such as online car retail marketplaces, dealer management systems, and marketing platforms.
Successful implementation of both a Sales+Service Cloud solution for head office, and Partner Experience (Community) for the dealer network.
Utilising Sales, Service and Community Cloud to seamlessly bridged the extensive gap between the initial proposed solution and the expectations of the dealership network.
Utilising our MuleSoft practice, Argo was able to deliver integrations to 23 external platforms, including design and full testing through the path to production.
