CPS 230 is coming. Are you ready?
From 1 July 2025, APRA-regulated entities must comply with CPS 230: Operational Risk Management. This new standard will significantly raise expectations around managing operational risk, testing controls, overseeing third-party providers, and building operational resilience.
But compliance isn’t just a regulatory requirement. It’s an opportunity to embed resilience across your organisation and strengthen operations. With the right technology and trusted partners, you can transform compliance into a competitive advantage.
At Argo Logic, we’re a Salesforce Partner specialising in CRM and related technologies. We work with financial services firms to deliver tailored solutions that support compliance, operational risk management, and business growth.
What is CPS 230?
CPS 230 applies to banks, insurers, superannuation funds, and other APRA-regulated entities. It introduces new requirements across several key areas:
✅ Developing an operational risk framework
✅ Establishing and testing effective controls
✅ Managing critical third-party providers
✅ Creating and testing business continuity plans
✅ Reporting incidents and control failures to APRA
Importantly, compliance is not a one-time task. APRA expects ongoing oversight, continuous testing, and regular reporting from both senior management and the board.
How Technology Supports CPS 230 Compliance
Meeting CPS 230 obligations requires more than just documentation. Organisations need integrated systems to manage risks, controls, incidents, vendor relationships, and reporting in a structured, auditable way.
That’s where CRM and GRC platforms can play a transformative role.
What is a GRC Platform?
A GRC platform (Governance, Risk, and Compliance platform) is software that helps organisations manage risk and compliance activities in a single, centralised system.
Rather than relying on spreadsheets and emails, a GRC platform brings everything together. It typically provides tools to:
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Record and assess operational risks
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Document and test controls
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Log incidents and track remediation
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Manage third-party risk and vendor oversight
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Maintain policies and compliance registers
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Generate dashboards and reports for decision-makers
Because everything is connected, a GRC platform creates a single source of truth. This makes it easier to track accountability, monitor progress, and provide audit-ready records—all essential under CPS 230.
CRM + GRC: A Powerful Combination
At Argo Logic, we help financial services firms extend Salesforce and related platforms to deliver both CRM and GRC-like functions. By connecting client, operational, and risk data, we create solutions that support CPS 230 while improving business performance.
Here’s how we help:
💻 Centralising Operational Risk Data
We build systems that link operational risk registers, control libraries, incident logs, and vendor records inside a unified platform. This eliminates silos and improves visibility.
📝 Automating Control Testing
Our workflows automate test scheduling, task assignments, result tracking, and escalation of overdue actions. This ensures controls remain effective and fully tested.
📊 Providing Real-Time Reporting for Boards
We design dashboards that give Boards and senior management up-to-date views of operational risks, incidents, and control status. This enables better oversight and faster decisions.
🔗 Managing Third-Party Risk
We configure CRM tools to track vendor risk, due diligence, and contract compliance. This connects third-party oversight directly to your operational risk framework.
🕸️ Supporting Business Continuity Testing
We embed business continuity plans and testing workflows into the platform. This makes it easier to assign roles, map critical processes, and document testing outcomes in line with CPS 230.
Why Trusted Outsourcing Partners Matter
CPS 230 increases the need for active third-party oversight. Organisations can’t simply outsource risk—they must monitor, test, and manage critical providers.
A trusted outsourcing partner provides valuable support. For example, they can:
✔️ Conduct independent control testing and validation
✔️ Assist with vendor due diligence and onboarding
✔️ Facilitate business continuity testing and reporting
✔️ Provide ongoing monitoring and assurance services
By combining Argo Logic’s technology expertise with reputable outsourcing providers, you gain comprehensive support for compliance and operational resilience.
Act Now to Prepare for CPS 230
The CPS 230 compliance deadline is fast approaching. Now is the time to review your operational risk framework, map critical third-party relationships, test your controls, and invest in technology that scales with your needs.
At Argo Logic, we bring together CRM expertise, GRC platform knowledge, and trusted partnerships to help financial services firms meet CPS 230—while building smarter, stronger operations for the future.
👉 Learn more by contacting us to start your CPS 230 journey.
